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IT Assistant

JOB DESCRIPTION

Snelling Staffing has an immediate need for a Remote IT Assistant for a company located in Kalamazoo, MI. The Remote IT Assistant will be responsible for responding to staff members with IT support requests. The pay for this position will be $18-$20/hr depending on experience. 

Remote IT Assistant Duties:

  • Respond to staff IT support requests (Tier 1 style support)
  • Monitor HelpDesk tickets, ensuring ticket follow-up and resolution
  • Provide training to staff on various IT apps, services, and tools
  • Assist with equipment hardware and software installation, remotely
  • Additional duties as assigned

Remote IT Assistant Requirements:

  • Hands-on experience supporting Windows environments (primarily Windows 10) required
  • Intermediate level, or higher, knowledge of Microsoft Office 365 apps required
  • Excellent attention to detail, organization, and follow-up required
  • Excellent problem solver, with proactive thinking skills and commitment to learning
  • Strong written and verbal communication skills
  • Previous experience working for a managed IT services provider or technical helpdesk is a plus

Interested and qualified candidates for the Remote IT Assistant position should submit their resumes for consideration. Any further questions regarding the position, please contact Kelsey Tokarski at (269)324-2715. 
 

LOCATION

Kalamazoo, Michigan 49009

PAY

$0

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